Questions Answered for Tenants

As a tenant, you are entitled to:

  • - Receive the rental agreement, including rent, deposit, check out date, etc.
  • - Secure and healthy accommodation for the duration of the tenancy.
  • - Ask your landlord to fix basic maintenance problems such as water leaks, water heaters, etc.
  • - Use the building reasonably, but do not damage or alter the structure of the building.
  • - Privacy for the duration of the lease.
  • - Free from discrimination or harassment.

If you have a dispute with your landlord, you can:
- Talk to the landlord first and try to reach an agreement.
- Seek mediation or arbitration
- Apply to the Victorian Housing Tenancy Arbitration Service for arbitration

Typically, you will need to give advance notice of the expiration of your lease or negotiate an early termination with your landlord. However, under certain circumstances, such as serious damage to the home or a threat to your life, you may have the right to terminate the lease immediately.

Normally, you need to pay a deposit. Landlords are obliged to deposit the deposit into the Victorian Home Rental Deposit Scheme and refund the deposit when you move out of the property. If you believe the landlord has not complied with these rules, you can apply to the Victorian Housing Tenancy Arbitration Branch for arbitration.

If you encounter an emergency during your rental period, such as a fire, gas leak, etc., you should call the 000 emergency number immediately. At the same time, you should notify the landlord or property manager immediately and take appropriate safety measures as soon as possible.

You will need to negotiate with your landlord if you can have a pet. If you and the landlord agree on this matter, you need to ensure that the pet will not cause damage to the property or interfere with other tenants.

Although not required by law, buying lease insurance provides a degree of protection against property and liability in the event of some accidents or emergencies that you may encounter during the lease, such as fire, flood, theft, etc. You can consult your insurance company or broker for more information.

The rental market in Victoria is relatively complex, so we recommend that you consult a professional real estate agent or solicitor for more comprehensive rental advice and legal advice. You can also contact the Victorian Government's Housing Tenancy Arbitration Unit for support and services.


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